What would be the correct way to send an auto-reply email to all new cases created in Acumatica? Building a Business Event on a Cases (CR306000) will not work as the email address from the sender or reply-to is not stored on the case. Going the route of a GI, I have not been able to achieve this because there is no data point to a case that can be used for the Business Event trigger to stop the email from being sent if more than one email.
Under system Email Accounts (SM204002) there is an option called “Reply to unassigned Emails” I have not been able to get that to work. It may not be the correct opinion in our use case.
Our use case is a company closure. We want to send an auto replay message letting senders know we will be back soon etc. New cases come from users sending in an email. Most related to a product warranty. These email addresses are not contacts or have any relationship within the Acumatica platform.
