Skip to main content

Acumatica Charges Customers to Change the Login Pictures?

  • February 9, 2023
  • 3 replies
  • 241 views
E
Varsity I
Forum|alt.badge.img

Good day,

I asked my VAR to change the login pics to my company’s product picture to give my users a feeling of ownership to Acumatica.  It seems that this request shouldn’t cost a customer to have this changed.  We are on SAS version with no access to update these stock photos.  The quote was for $750.00; however it is more a principle to customer service not the amount.  The company has a significant investment in Acumatica.  Charging doesn’t seem to be in the spirit of Customer success and satisfaction stated by the Acumatica CEO on his Keynote

I am hoping that the fee could be waived in the spirit of Customer Service. 

Just looking if anyone else has had this experience.  Not hopefully.

Thank you

@Evan G 

    Did this topic help you find an answer to your question?

    3 replies

    hkabiri
    Acumatica Moderator
    Forum|alt.badge.img+7
    • hkabiri
    • Acumatica Support Team
    • 215 replies
    • February 10, 2023

    @EvanG 

    I believe this charge and quote you received is when you want Acumatica to do that for you. However, you can create a customization project an publish it on your SaaS Site to change these Login Pictures. Here is a KB article you can use to build this customization project. However, I recommend to test it Locally before apply it on production.

    https://community.acumatica.com/customization%2Dand%2Ddevelopment%2D72/how%2Dto%2Dreplace%2Dimages%2Don%2Dthe%2Dsign%2Din%2Dpage%2D3841

    SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
    Chris Hackett
    GlenMartin34
    2 people like this
    • Chris Hackett
      Chris Hackett
    • GlenMartin34
      GlenMartin34
    Chris Hackett
    Community Manager
    Forum|alt.badge.img
    • Chris Hackett
    • Acumatica Community Manager
    • 2750 replies
    • February 10, 2023

    Hi @EvanG - I can’t speak to the charges for this but I did find the below in case it helps: https://community.acumatica.com/configuration-and-installation-114/change-images-login-in-acumatica-saas-7744

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    E
    Varsity I
    Forum|alt.badge.img
    • EvanG
    • Author
    • Varsity I
    • 93 replies
    • February 10, 2023

    @Chris Hackett 

    I appreciate your assistance; these instructions don’t apply since we don’t have a local instance of Acumatica.  My VAR probably could have created the customization locally and then uploaded the customization to my instance.  Going to Acumatica was there idea.  I wish I had these instructions prior to asking them for support.

    Anyway, we are moving forward with getting Acumatica to change the pictures.  I will make my VAR aware of the instruction if we want to change the pictures again.

    @EvanG 

    Chris Hackett
    GlenMartin34
    2 people like this
    • Chris Hackett
      Chris Hackett
    • GlenMartin34
      GlenMartin34

    Reply


    Most helpful members this week

    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings
    About Acumatica ERP system
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
    © 2008 — 2024  Acumatica, Inc. All rights reserved