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Good day,

I’m having an issue with one of my sales orders. There is an unshipped amount outstanding in the sales order and I want to know where I can find the missing amount to fix it. Attached is the sales order and below it is the invoice for the order.

Sales order Totals:

 

Invoice Amount: 

 

Thank you in advance for your valuable insights and assistance.

@HugoL - Look on the Sales Orders → Details tab for the column call Qty on Shipments.  This will show you what hasn’t shipped yet.  Then try the “Recalculate Prices” function under other from the ellipsis at the top of the sales order.

 

 

 

@StevenRatner thank you very much for your support. I read in a previous thread that the equation for unshipped amount is: (Extended price/Quantity) x Open Quantity]. But I could be mistaken and I don’t understand why the value is so low if my Qty on Shipment is still the full quantity.

 

I apologize if I’m understanding it incorrectly. 

 

 

Hi @HugoL were you able to find a solution? Thank you!

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