sales posted to incorrect branch

HI @stacy16 

Can you not Reclassify GL Batch on the Invoices and change the Branch? I know you said you did that on the Sales Order. 

Or you could reverse the payment, then correct the invoice and reapply a new payment. It may be messy, so I would suggest testing it first in a test tenant. 

Hello @stacy16 ,

How was the Sales Order Reclassified to a correct branch, and at what point in the fulfillment process was it reclassified? Do you mean the branch was updated on lines of Details tab and on Financial tab of  the Sales Order, before the Shipment was created?

I believe Reclassify GL Batch will only update the GL side.

Thank you.

Laura

@kandybeatty49 This is the message that pops up when i try to do that in the invoice

And when i hit OK the transactions that i need to change do not show up :/

@Laura02 they were reclassified at the end of the process.. after the payment has already been deposited.

How can i get it to show up correctly?

stacy16 wrote:

@kandybeatty49 This is the message that pops up when i try to do that in the invoice

And when i hit OK the transactions that i need to change do not show up :/

Have you tried to reverse the payment first?

@kandybeatty49 no i have not.. that makes me nervous lol. what do i do after i reverse it? 

Try to duplicate it in a test tenant. 

Reverse the payment, then reclassify the transactions and then reapply the payment. 

That did not work :/ It gives me warning that the cash account does not exist for that branch :/

Hi @stacy16 were you able to find a solution? Thank you!

Hi @Chris Hackett !

Unfortunately, i did not and Acumatica is looking into it.