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At first I would click on an email and the add-in and the add-in would prompt me to sign in, create a lead, view or do anything else but now it just displays an empty screen. 

Hi!  Have you tried uninstalling the plugin, then reloading?  If you use Office 365 this can be done from the add-ins page at outlook.com then redownloading and reinstalling the manifest file from My Profile in Acumatica (found by clicking your username)


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