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Stock Item that is shipped and received multiple times throughout its life (It is a loaner product for customer to temporarily use and send back)

This serial number was used on a receipt.

Then shipped out.

On a new receipt in the shipping window, an error message is displayed saying 

“IN Error: Serial Number “12345” for item “abcd” is already received in “Previous shipment ID”

Is there a way to continue to use the proper serial number for multiple shipments and receipts?

@ltussing03 , how does the loaner item come back to you, on a customer return?

Hi @ltussing03,

Based on my testing results with the SalesDemo data, the system allowed me to re-use a serial number after it was issued from the inventory.

As an example, I created SERIALITEM serial-tracked item performed the following transactions:

  • received SERIALITEM item with 12345 serial nbr in 001689 IN Receipt originated from a PO Receipt
  • issued SERIALITEM item with 12345 serial nbr in 001689 IN Issue originated from a Shipment
  • finally, I was able to receive again SERIALITEM item with 12345 serial nbr in 001690 IN Receipt originated from a PO Receipt

Here is the list of created transactions:

 

And the Inventory Valuation report demonstrates the sequence of releasing the created transactions:

 

Please, try to recalculate inventory from the Recalculate Inventory (IN505000) form and see if this fixes the encountered error.

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