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How do we Override email for Cuistomer statements?


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How do we Override email for Customer statements? When I select Recipients→ Override Recipients, the account default email still appeasrts in the Recipients section. In the image below, we only want the Statement to be sent to the Contact email and not the Billing email. The Billing email will not delete or allow us to overwrite it. 

 

 

Best answer by Ralph

Can you uncheck the Active box? You should be able to do that then save. That would effectively override that contact for that Mailing ID.

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2 replies

  • Freshman III
  • 4 replies
  • Answer
  • August 9, 2024

Can you uncheck the Active box? You should be able to do that then save. That would effectively override that contact for that Mailing ID.


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  • Semi-Pro I
  • 715 replies
  • August 10, 2024

Hi @jsudak In most cases, if the settings is already used Acumatica allows only to Inactive and does not allow to delete.

Example : Cost Codes.


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