I have a situation where a customer has raised a sales order for one item with a quantity of 10. This line has been allocated a despatch has been created but not yet confirmed. The customer then has a situation where one of the items cannot be despatched and only require a quantity of 9 to be despatched. It does allow to amend the shiipped quantity but then reports and error advising the quantity shipped is greater than the quantity allocated. The only way round this would be to cancel the despatch amend the allocated quantity on the sales order and then recreate the despatch. Can anyone advise on settings/workarounds to avoid this long winded way of allowing the despatch quantity to be amended?
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Amend Despatched Qty on Sales Order Despatch
Best answer by juneterris87
Hi I got to the bottom of this its not a bug. The undership and overshipship % was not populated when importing the master stock items and it was set as zero which was causing the issue. Once these thresholds were updated correctly it works correctly
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