We have created Automation schedule for business events and that business events contains few reports and GI that will triggered to respective email every 1st of the month but it is not working after upgradation to 23R1.
Schedule created and it processed.
But event is not triggering to respective email it state that:
Best answer by Jin Kim
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+12
If since the upgrade have you tried restarting the Despatcher on the System Queue Monitor
What needs to do after that?
+12
Hi
Please check all the fields mentioned in the GI has been present in the Notification or not.
Troubleshoot steps.
+12
+5
I would suggest to hardcode from and to email to some random emails.
Like abc@abc.com instead of dynamic fields and see if that helps.
It appears that your business event notification is missing the proper data for the “from” field and the “to” field which is throwing the “1 subscriber was not processed error”. Can you post screenshots of your business event notification for this?
Go to Business Events form Business Events. Then click on the specific business event that is at the root issue of this post. Then share screenshots of the “trigger conditions” screen. Then click on “subscribers”. In that screen you should have an “email notifications” type. Click on the “email notification” which should open the email template and take a screenshot of that as well.
Cheers,
Jin
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