Email not triggering - Scheduling is working

  • 20 October 2023
  • 8 replies

Userlevel 3

We have created Automation schedule for business events and that business events contains few reports and GI that will triggered to respective email every 1st of the month but it is not working after upgradation to 23R1.

Schedule created and it processed.


But event is not triggering to respective email it state that:




Best answer by Jin Kim 9 November 2023, 08:19

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8 replies

Userlevel 7
Badge +13

If since the upgrade have you tried restarting the Despatcher on the System Queue Monitor


Userlevel 3


What needs to do after that?

Userlevel 7
Badge +12

Hi @nasirh85 

Please check all the fields mentioned in the GI has been present in the Notification or not.

Troubleshoot steps.

  1. Clear the email and put only subject and text as “ Test” and verify the trigger
  2. If an email is triggering then we need to reverify the notification template data field mapping.
Userlevel 7
Badge +13

@nasirh85 You mentioned they used to work adn then stopped with update, I have seen this happen after an update before so thought it worth a try. You dont need to do anything

Userlevel 3

@dcomerford  No It’s not working

Userlevel 3

@manikantad18  i am still getting same warning 



Userlevel 6
Badge +5

@nasirh85 There must be something to do with the Email Notification missing a required field. Do you use Dynamic fields for From and To Address on your Email Template?

I would suggest to hardcode from and to email to some random emails.

Like instead of dynamic fields and see if that helps.

Userlevel 3

It appears that your business event notification is missing the proper data for the “from” field and the “to” field which is throwing the “1 subscriber was not processed error”.  Can you post screenshots of your business event notification for this?


Go to Business Events form Business Events.  Then click on the specific business event that is at the root issue of this post.  Then share screenshots of the “trigger conditions” screen. Then click on “subscribers”.  In that screen you should have an “email notifications” type.  Click on the “email notification” which should open the email template and take a screenshot of that as well.  







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