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Best answer by Laura02
Hello TamiLynn,
Thank you, I think I understand your question. You are saying that when you open AR Payments and Applications, an error appears when you choose one of these Document types and then choose any reference number?
If I am showing the actions that lead up to the error correctly, I think the next step is to see if customizations are published on your site. As an administrator, you will have access to Customizations → Customization Projects screen. (Keep in mind, you may have to check multiple tenants on the site to fully see all customizations that might be installed on the current tenant.)
If you find any published customization packages, the next step is to temporarily un-publish the customizations and find out if the error on Refunds still appears with customizations temporarily unpublished.
Laura
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