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Been asked for this a few times the ability to control which Case Classes a user can select when creating/editing a Case and also prevent them from seeing Cases with the Case Classes they cannot use. (can be done in a GI but the Go to Next/Previous record bypasses this).

Can be done by a customisation.

Yes this can be done by customization.
Can you show how you tried to do this in Generic Inquiry?
If you’ll provide your Generic Inquiry or screenshots will get you more detailed answer.  


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