Skip to main content
Question

Docusign Connect Error

  • Apr 4, 2022 2:59 PM UTC
  • 3 replies
  • 136 views
  • Translate All
Kristina
Freshman I

Docusign will not connect. Im in a test sandbox and I have Use Test API box checked off & API URL  https://demo.docusign.net/restapi and I save and try to connect and get an error. I do have a docusign account and Ive provided the login info within the email & password fields. What am I missing?

 

 

3 replies

Kandy Beatty
Captain II
Forum|alt.badge.img+18

Hi @Kristina 

What is the exact error you are receiving? 

Translate
Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Kristina
Freshman I
  • Kristina
  • Author
  • Freshman I
  • Apr 4, 2022 5:46 PM UTC

The error says “one or both username & password are invalid” but when I uncheck  Use Test API and click connect - it works. But, when I re-add the Test API URL and click connect, I get the previous error message.

Translate
Chris Hackett
Community Manager
Forum|alt.badge.img
  • Chris Hackett
  • Acumatica Community Manager
  • Apr 26, 2022 6:04 PM UTC

Hi @Kristina were you able to resolve your issue? Thank you!

Translate
Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Terms & ConditionsAccessibility statement
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved