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Cannot start 2024 R1 instance after current windows update


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I restarted my laptop today after the current windows update. All my local Acumatica 2024 R1 instances don't work anymore after restart. They all work fine yesterday. I get the following error. Does anyone have the same problem?

Method not found: 'Serilog.LoggerConfiguration Serilog.Configuration.LoggerSinkConfiguration.Logger(Serilog.ILogger, Boolean, Serilog.Events.LogEventLevel, Serilog.Core.LoggingLevelSwitch)'.

 

 

 

Best answer by junmao01

We found the issue. it works now after copy the following two dlls to the Acumatica bin directory

   Serilog.dll, System.Diagnostics.DiagnosticSource.dll

and modify the web.comfig:

<dependentAssembly>

  <assemblyIdentity name="System.Diagnostics.DiagnosticSource" publicKeyToken="cc7b13ffcd2ddd51" culture="neutral" />

  <bindingRedirect oldVersion="0.0.0.0-8.0.0.1" newVersion="8.0.0.1" />

</dependentAssembly>

 

<dependentAssembly>

  <assemblyIdentity name="Serilog" publicKeyToken="24c2f752a8e58a10" culture="neutral" />

  <bindingRedirect oldVersion="0.0.0.0-4.0.0.0" newVersion="4.0.0.0" />

</dependentAssembly>

 

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8 replies

DavidEichner
Captain II
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Hi @junmao01 

What build of 24R1 are you using?  Our 24R1 demo site (build 24.104.0008) is running fine on Windows Server 2016.  

I see an assembly in our web.config file that is called SerilogTimings:

      <dependentAssembly>
        <assemblyIdentity name="SerilogTimings" publicKeyToken="ea6fc7d88906f03a" culture="neutral" />
        <bindingRedirect oldVersion="0.0.0.0-2.3.0.0" newVersion="2.3.0.0" />
      </dependentAssembly>

You should probably start a support case with Acumatica to let them know about the issue for whatever build you are currently on.

Best,

David


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  • Author
  • Varsity I
  • 26 replies
  • July 5, 2024

@DavidEichner I have installed following builds in my laptop (Windows 10 Enterprise): 24.101.0059, 24.102.0053, 24.105.0036, 24.106.0018. None of them work after windows update. All of them work fine before windows update. I installed another build 24.107.004 after windows update, but still doesn’t work. I checked web.config file SerilogTimings, it is exactly the same as yours. 

 

I did open an Acumatica support case. But they don’t support local installations.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2642 replies
  • August 15, 2024

Hi @junmao01 were you able to find a solution? Thank you!


Kulvir Kaila
Jr Varsity I
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  • Jr Varsity I
  • 60 replies
  • August 27, 2024

Have we narrowed down as to which Windows Update impacted the Acumatica Instance?

@Chris Hackett - do you know if the Acumatica SaaS team experienced a similar issue?

We had an on-prem client with a similar issue recently after a Windows Update.


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  • Author
  • Varsity I
  • 26 replies
  • August 27, 2024

@Chris Hackett Still doesn’t work.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2642 replies
  • August 27, 2024

Hi @Kulvir Kaila - While I manage the community I am not a product expert. You would want to check with Support for your question.


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  • Author
  • Varsity I
  • 26 replies
  • Answer
  • October 7, 2024

We found the issue. it works now after copy the following two dlls to the Acumatica bin directory

   Serilog.dll, System.Diagnostics.DiagnosticSource.dll

and modify the web.comfig:

<dependentAssembly>

  <assemblyIdentity name="System.Diagnostics.DiagnosticSource" publicKeyToken="cc7b13ffcd2ddd51" culture="neutral" />

  <bindingRedirect oldVersion="0.0.0.0-8.0.0.1" newVersion="8.0.0.1" />

</dependentAssembly>

 

<dependentAssembly>

  <assemblyIdentity name="Serilog" publicKeyToken="24c2f752a8e58a10" culture="neutral" />

  <bindingRedirect oldVersion="0.0.0.0-4.0.0.0" newVersion="4.0.0.0" />

</dependentAssembly>

 


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2642 replies
  • October 8, 2024

Thank you for sharing your solution with the community @junmao01!


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