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What module's screens start with FB?

  • November 16, 2022
  • 5 replies
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dmzasdf
Varsity I
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Hi, Community!

We just had a crash that may be related to access of FB.85.31.18, but we cannot locate the user so trying to figure out what they may have been doing. We are not seeing references in our sitemap to screens starting with FB, so would like to know at least what module’s screens start with FB.

Thank you,

Dave Z

Best answer by Heidi Dempsey

@dmzasdf  do you have multiple tenants?  You would need to check all tenants site maps for this custom screen.   Feel free to enter a case if you need additional help.

Heidi-

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    5 replies

    G
    Freshman II
    • greghall01
    • Freshman II
    • 2 replies
    • November 16, 2022

    Hi - Have you run a report called Access Rights by User to see if that prefix shows up? I ran it on my system and I don’t have any screens that start with “FB”, but ideally you could find out if you do. - Greg

    Heidi Dempsey
    Chris Hackett
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    • Heidi Dempsey
      Heidi Dempsey
    • Chris Hackett
      Chris Hackett
    Heidi Dempsey
    Community Manager
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    • Heidi Dempsey
    • Community Manager
    • 269 replies
    • November 16, 2022

    @dmzasdf  I also do not have any screens starting with FB.  What makes you think the crash had to do with accessing that screen?  Do you have any customization?

    dmzasdf
    Varsity I
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    • dmzasdf
    • Author
    • Varsity I
    • 59 replies
    • November 16, 2022

    Can’t find FB in Access Rights by Role either. Customizations are Procore and Velixo.

    Attached screen shots show long FB screen starting, then memory alert on server.

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    Heidi Dempsey
    Community Manager
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    • Heidi Dempsey
    • Community Manager
    • 269 replies
    • Answer
    • November 16, 2022

    @dmzasdf  do you have multiple tenants?  You would need to check all tenants site maps for this custom screen.   Feel free to enter a case if you need additional help.

    Heidi-

    joelhoffman
    Chris Hackett
    2 people like this
    • joelhoffman
      joelhoffman
    • Chris Hackett
      Chris Hackett
    dmzasdf
    Varsity I
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    • dmzasdf
    • Author
    • Varsity I
    • 59 replies
    • November 16, 2022

    Just single tenant, but good lead that we are looking for custom screen. Checking with Procore and Velixo may be good next step after user advises what they were doing.

    joelhoffman
    1 person likes this
    • joelhoffman
      joelhoffman

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