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Warehouse locations resetting to read as Storage instead of new value updated

M
Freshman I

Hi Guys,

First timer here!

We are using Acumatica version 2021 R2 Build 21.212.0039. We updated the storage locations (Default Receipt To and Default Issue From) for each stock item to read as something else other than the default value of 'Storage'. This was done through Import Scenario and the update went through without any problems and both values updated successfully. However, on checking the same list a few days later, it seems that the Default Receipt To value has reset back to read as ‘Storage’.

Import Scenario

 

How to ensure that this value does not revert back to read as Storage because from the end result, the purpose of having different locations is defeated? If this is not something that is expected, has this issue been addressed and fixed in version 2023 R2 Build 23.207.0025  (we shall be upgrading to this version soon)?

Please advise.

Manish

Best answer by Laura02

Hello,

Customizations may be published in different tenants, and possibly be active in all tenants, depending on the customization (check the same screen in all tenants).

We can see from a screenshot that active customizations are present, but we can’t know for sure every screen that is updated by a customization, with just the picture.

Please let us know the results of updating the default locations with no customizations published. 

Laura

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5 replies

Laura02
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  • Laura02
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  • May 13, 2024

Hello @ManishPatel132008 , Welcome!

If Default Receipt To and Default Issue From are “magically” changed from your imported value, I think this is not a Bug.  More likely, the fields are being updated from another source, such as synchronization with another system, such as eCommerce (Shopify, BigCommerce, TrueCommerce etc.), or synchronization through custom integration with other external systems, or updated via Business Events.

Laura

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
Chris Hackett
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  • Chris Hackett
    Chris Hackett
M
Freshman I

Thanks @Laura02 for the prompt response.

However, we do not have any synchronization with any other 3rd party apps or even Business Events to trigger this change. If at all, there was one, it would have updated only one record's value but not all the items. The Last Modified By and Last Modified On values are the same as that when the Import Scenario was run. We want to delete (or mark Inactive) this value of Storage to aid with Stock Count Sheets and Stock Count Update in addition to the routine receipt and issue of the inventory item(s). Is there any other explanation to this? How can this be fixed such that the Default Receipt To value does not revert back to read as ‘Storage’ again?

Manish

 

Laura02
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  • Laura02
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  • May 13, 2024

Hello,

Can you show the published customizations in Customization Projects screen (if any)?

If you have customizations, then please try with all Customizations temporarily un-published. If you update Default Receipt To and Default Issue From again, using your Import Scenario... do they Revert while Customizations are not published?

 

Laura

 

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
M
Freshman I

Hi @Laura02,

Copied below is the screenshot of Customization Projects. None seems to be related to Warehouse Locations.

 

Manish

Laura02
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  • Laura02
    Laura02
Laura02
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  • Laura02
  • Captain II
  • 3132 replies
  • Answer
  • May 13, 2024

Hello,

Customizations may be published in different tenants, and possibly be active in all tenants, depending on the customization (check the same screen in all tenants).

We can see from a screenshot that active customizations are present, but we can’t know for sure every screen that is updated by a customization, with just the picture.

Please let us know the results of updating the default locations with no customizations published. 

Laura

Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

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