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Shipment SO302000 shows 0 open quantity when linked PO & SO show additional quantity to ship

  • December 19, 2024
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Client entered a sales order for quantity of 96 with a linked PO to the vendor for 96.  They received 90 in on the PO.  They shipped 90 and invoiced 90.  The SO & PO shows the remainder of 6 as still open.

The issue is the shipment SO302000 shows a shipped qty of 90, an ordered qty of 90 and 0 Open quantity.  On reading the help menu, the open quantity should be the true open quantity of 6.

When the client did a similar scenario but with NO linked PO, the shipment showed the open quantity amount.

I have reviewed both the vendor and customer set up to see if a setting was causing this issue, but cannot find what is driving the open quantity to be 0 on the Shipment.  The client is on 2024 R1 build 24.114.0020.

Any help would be greatly appreciated.

Best answer by olgakonanykhina22

Hello, the system displays shipped qty and ordered qty of 90 because you have purchased only 90 and shipped also 90. It can be seen on the Line details of SO line. For example, you need to ship 96, but you have created and received 90 qty on PO. Means PO was not received in full, and for first part (90 qty) you can ship qty available only from this part. On Shipment, I issued only 20, and you can see that shipped qty and ordered qty display available qty for this receive qty:

 

 

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Acumatica Employee

Hello, the system displays shipped qty and ordered qty of 90 because you have purchased only 90 and shipped also 90. It can be seen on the Line details of SO line. For example, you need to ship 96, but you have created and received 90 qty on PO. Means PO was not received in full, and for first part (90 qty) you can ship qty available only from this part. On Shipment, I issued only 20, and you can see that shipped qty and ordered qty display available qty for this receive qty:

 

 

Chris Hackett
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  • Chris Hackett
    Chris Hackett

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