Hi,
When exporting a batch payment, I am getting the error shown below and I am not sure what exactly is causing it to occur.
Can you think of anything that might be causing this error?
Kind regards,
Andrew
Solved
Row index is outside the bounds of the array
Best answer by Laura02
Hi,
I don’t know of any way to remove a payment from a batch after the fact. Perhaps someone else can answer.
Alternatively, have you studied the Payment Details side-by-side to compare the ‘problem’ vendor with a known working vendor?
I have seen special characters in the Beneficiary name or invalid routing numbers cause problems before.
Laura
+19Hello
Did the same payment method and batch payment export work fine previously?
If so, check ACH settings on new vendors to make sure they conform to the field validation requirements.
What changed since it last worked?
Laura
Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
Hi Laura,
Thanks for your response. The image below shows how the first and third lines are pretty much identical. The third line exported without any issue, but the first line is where the error is coming from.
The only difference would be the suppliers included in each batch payment, so is there a way I can temporarily remove a supplier from a batch payment to test if a recently added supplier is causing an issue?
Kind regards,
Andrew
1 person likes this
+19Hi,
I don’t know of any way to remove a payment from a batch after the fact. Perhaps someone else can answer.
Alternatively, have you studied the Payment Details side-by-side to compare the ‘problem’ vendor with a known working vendor?
I have seen special characters in the Beneficiary name or invalid routing numbers cause problems before.
Laura
Laura ~ Klear Systems, Inc. Irvine, CA. ~ Click my logo to Follow me ~
Hi Laura,
Thanks so much for your assistance on this, it looks like it is working now.
Kind regards,
Andrew
1 person likes this
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