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Service Module - Customer portal


Hi all! We are trying to come up with the best way to create a customer portal where they can view their locations, equipment, service orders/appointments and the reports generated for the appointments. 

I know there is a self-service portal but that seems to be designed for more financial items. Any ideas would be greatly appreciated! Thanks! 

Best answer by ChandraM

Tanya53 wrote:

Hi all! We are trying to come up with the best way to create a customer portal where they can view their locations, equipment, service orders/appointments and the reports generated for the appointments. 

I know there is a self-service portal but that seems to be designed for more financial items. Any ideas would be greatly appreciated! Thanks! 

A new generic inquiry add to the Customer Portal should fetch the details to the Customers.

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  • Semi-Pro I
  • 715 replies
  • Answer
  • July 2, 2021
Tanya53 wrote:

Hi all! We are trying to come up with the best way to create a customer portal where they can view their locations, equipment, service orders/appointments and the reports generated for the appointments. 

I know there is a self-service portal but that seems to be designed for more financial items. Any ideas would be greatly appreciated! Thanks! 

A new generic inquiry add to the Customer Portal should fetch the details to the Customers.


  • Author
  • Freshman I
  • 9 replies
  • July 28, 2021

@ChandrasekharM Thank you for your help! I will look more into this!


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  • Freshman I
  • 9 replies
  • November 5, 2021

mikeschmitt81
Jr Varsity I
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  • Jr Varsity I
  • 17 replies
  • September 20, 2022

@ChandrasekharM    How did you restrict access to the data based on the user that logged in?  For example, using the demo data, login as Harper and only have access to ABC Studio sales orders.  We’d only want to see service orders and appointments specific to the customer the contact is attached to.


jgrotte
Freshman I
  • Freshman I
  • 14 replies
  • July 11, 2023

Hi @mikeschmitt81,

Were y’all able to find a solution to restrict access to the service data based on the user that is logged in?  This is an issue I am running up against as well. 


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  • Jr Varsity II
  • 36 replies
  • November 30, 2023

Hi @mikeschmitt81 @jgrotte 

Any of you able to restrict the access to the data based on the user that is logged in? If so can you please share the method?

 


jgrotte
Freshman I
  • Freshman I
  • 14 replies
  • November 30, 2023

Hi @apallawala21,

I was able to get this working by joining the PX.Objects.CR.Contact table to the inquiry.  Next, I added the Condition in the screenshot below.  I found this in the the manual titled “AcumaticaERP_Self-Service_Portal_Admin” in the section called Tailoring Self-Service Portal: To Create a Generic Inquiry

 


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