+13Unable to confirm the shipment
Ship via: UPS (Next Day Air)
Country & Postal PR - Puerto Rico 00646
| Error: | SO Error: Carrier Service returned error. 120502:InvoiceLineTotal MonetaryValue must be greater than 0 | Send | ||
| Raised At: 9/22/2023 11:49:20 AM | Screen: SO.30.20.00 | |||
| Details: 9/22/2023 11:49:20 AM Error: | ||||
Best answer by Manikanta Dhulipudi
Hi Everyone !
This is to update you that the reason for the issue is, this is an international shipment (Shipping from US to Puerto Rico) and our UPS native integration doesn't support international shipments.
Due to this reason, you are getting the InvoiceLineTotal value error.
As a workaround either,
- use another plugin carrier like EasyPost or ShipEngine or
- for some other international shipments, Client has used service method UPS EXPEDITED - UPS (Worldwide Expedite) which is manual method (seems like using shipping tool integration with UPS worldship) to confirm the shipment.
+16Are you getting this same error with other methods of UPS? Is there a 3rd party shipping solution in use such as Starship?
+13Are you getting this same error with other methods of UPS? Is there a 3rd party shipping solution in use such as Starship?
Yes I have same issue with other UPS ship via,
Not a third Party integration,
+1For International shipments, please confirm if a C.O.D. amount has been entered on the Packages tab of the shipment and the Insurance checkbox has been selected on the Shipping tab.
If the error occurs even with these fields selected/filled, please create a case with the support team to take a closer look.
+13For International shipments, please confirm if a C.O.D. amount has been entered on the Packages tab of the shipment and the Insurance checkbox has been selected on the Shipping tab.
If the error occurs even with these fields selected/filled, please create a case with the support team to take a closer look.
Still Same Issue, I have reached out to Acumatica.
+13Hi Everyone !
This is to update you that the reason for the issue is, this is an international shipment (Shipping from US to Puerto Rico) and our UPS native integration doesn't support international shipments.
Due to this reason, you are getting the InvoiceLineTotal value error.
As a workaround either,
- use another plugin carrier like EasyPost or ShipEngine or
- for some other international shipments, Client has used service method UPS EXPEDITED - UPS (Worldwide Expedite) which is manual method (seems like using shipping tool integration with UPS worldship) to confirm the shipment.
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