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Question

Import and Export Scenario for Salesforce return an error: An item with the same key has already been added.

C
Freshman II

After running the Full Resynchronization for Salesforce Integration for Contacts. I have not been able to view the Import or Export Scenarios. Upon selecting the scenario, it returns this error: An item with the same key has already been added. I have some customizations but none that touch the Contacts screen, however I have tried to unpublish them, same issue, and publish them with cleanup still same issue. 

Here is the trace log that goes with it. 

 

I have tried creating a new Scenario and I get the same error but at the mapping level

Here is the trace that goes with that error

 

Thanks for any guidance!

3 replies

hkabiri
Acumatica Moderator
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  • hkabiri
  • Acumatica Support Team
  • 226 replies
  • August 21, 2024

@ctapiaaguilar64 Can you confirm you cannot open only that specific Scenario or the error shows up for any scenario?

If that is specific to that scenario check the column names of the provider, if it is excel and verify you are not using one of the Reserved words like Yes, No, Cancel, Ignore, Ok, None, Abort, or Retry.

You can share the provider here if my answer did not help and issue only happens for specific one with specific provider.

SAM KABIRI | L2 Support Engineer | hkabiri@acumatica.com | www.acumatica.com
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett
C
Freshman II

Thanks for the reply. I am refreshed to restart with the Data Provider and Imports. Going to see if the error happens again. I was using the default Salesforce Sync Data Provider. It was only happening for that Data Provider and the specific Contact Import/Export Scenarios related to it.

Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2756 replies
  • September 10, 2024

Hi @ctapiaaguilar64 were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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