Skip to main content
Solved

Cannot save the Sales Order after Creating a Customer Refund and Deleting the Sales Order's detail

  • May 10, 2023
  • 1 reply
  • 151 views
vachmir
Freshman II

In Acumatica instance of 22.212.0046 version I create a Sales Order.

I chose a customer on header and an Inventory in the Details tab with some quantity. 

I Create Payment.

I Release that payment.

Then Icreate a Customer Refund on Payments and Applications screen and select the corresponding Customer.

On Documents to Apply tab we set the Doc. Type to Payment, select the corresponding Reference Nbr., and RELEASE the Customer Refund.

 

The Status of Payment becomes Closed, the SOAdjust.CuryAdjdAmt (UI name - Applied To Order) field continues to have amount. In other versions this field becomes 0.

 

See the screenshot.

 

After I delete the Sales Order's Detail line and attempt to save the sales order. I get the following error.

SO Error: The applied amount cannot exceed the unbilled balance.

 

Please see the screenshot.

 

Is this an Acumatica bug or I should do the Customer Refund in another way? Do I miss something? Should I, for example put some checkbox, select some dropdown value, or do something else on some screen. The steps to create a Customer Refund I described work for earlier version. What is changed in 22.212.0046 version? This happens in a new instance without any customized package.

Best answer by Manikanta Dhulipudi

Hi @vachmir 

Here is the My understanding.

  1. Created a sales order 
  2. Created a payment and released
  3. Refund the Payment again the payment 

May I know the Reason for deleting the sales order line?

If the order got cancelled without shipping then please void the payment and cancel the order instead of doing refund or if you performed a customer refund then please cancel the sales order.

 

If the shipment is created and inventory Update follow below suggestions for a customer refund

  1. Create a Return type of order ex: (RC type - RMA )
  2. Create a Receipt for this order (From Actions) 
  3. It will create shipment type as a “Receipt” and then click on Update IN (It will reverse the Inventory)
  4. Prepare an invoice and then will create a “Credit Memo” document. 
  5. If Aleady payment is collected for the actual order, we need to create a “Customer Refund” in the Payments and Applications screen for the actual payment.
  6. Finally, apply the below documents to the Actual Payment and release. Payment and Invoice will be closed.
    1. Credit Memo
    2. Actual order Invoice

Thanks

View original
Developer at Biz-Tech Services, Inc.
Did this topic help you find an answer to your question?

1 reply

Manikanta Dhulipudi
Captain II
Forum|alt.badge.img+13

Hi @vachmir 

Here is the My understanding.

  1. Created a sales order 
  2. Created a payment and released
  3. Refund the Payment again the payment 

May I know the Reason for deleting the sales order line?

If the order got cancelled without shipping then please void the payment and cancel the order instead of doing refund or if you performed a customer refund then please cancel the sales order.

 

If the shipment is created and inventory Update follow below suggestions for a customer refund

  1. Create a Return type of order ex: (RC type - RMA )
  2. Create a Receipt for this order (From Actions) 
  3. It will create shipment type as a “Receipt” and then click on Update IN (It will reverse the Inventory)
  4. Prepare an invoice and then will create a “Credit Memo” document. 
  5. If Aleady payment is collected for the actual order, we need to create a “Customer Refund” in the Payments and Applications screen for the actual payment.
  6. Finally, apply the below documents to the Actual Payment and release. Payment and Invoice will be closed.
    1. Credit Memo
    2. Actual order Invoice

Thanks

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
1 person likes this
  • Chris Hackett
    Chris Hackett

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved