Hi everyone,
I’ve just configured the Teams integration with Acumatica and have been experimenting with how we can utilize the integration. One idea we’ve had is to use a business event to send a Teams message to a specific member when a support case is opened, with some relevant details.
I have been able to send messages to a channel, but we’d rather have a message sent to an individual Teams member in their chat. I thought I’d be able to add a subscriber to the business event using the Action Execution type with the Teams Activity screen (CR306040) as the Action Screen, however I receive the error: “Error: Unhandled exception has occurred, your changes have been rolled back: Error: An error occurred during processing of the field ActionScreenID: Screen 'CR306040' is not an inquiry screen..”
Is there a better way to go about sending Teams chat messages than using the Teams Activity?
Thank you!
