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Suddenly unable to access employee Time Cards


bzelinski
Varsity II
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I received the following content in an email from the Acumatica Team:

 

The Acumatica SaaS team will be carrying out an emergency maintenance with the below details: 

DATE: 11/5/2024 7:00:00 AM UTC

AFFECTED INSTANCE: -------------.acumatica.com

EXPECTED DURATION: We expect the maintenance window to end within 2.5 hours of the start time.

DETAILS: We must transfer the customer's database to a new node to preserve our functionality commitments and SLA.

I would not expect this to make any issues for us, but now this morning there have been multiple problems. The main one that needs to be resolved as soon as possible:

We are not able to access the employee time cards except for our own.

As you can see here, there are no other employees listed for me to choose from:


My first thought is that it is related to the company tree, but as you can see here nothing has changed and those of us who need to access them are still listed above the employees on the tree.

 

Any thoughts or suggestions on what could be the issue? I’m trying to resolve one at a time, but there are other issues as well.

Best answer by bzelinski

SOLUTION: I did the following:

  1. Remove conflicting roles with different user access rights, other than administrator. (Save)
  2. Add the roles back in one by one, and see which one again keeps me from accessing the time cards. (Save)

I was able to add all my roles back again without changing anything, and now I can access the timecards. It would appear that when maintenance was done, they were restacked and did not align for some reason.

For other users needing access to timecards:

  1. I temporarily gave them the administrator role. (Save)
  2. Then gave them back their original role again removing the administrator role. (Save)

For some reason this restacking worked too.

Thanks for the help, @ed.goodman 

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meganfriesen37
Captain II
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I don’t think the move from one server to another should have caused issues unless you had customizations in place that were unpublished?

2 Questions:

  1. Has your version recently changed?  
  1. Has your company Tree Recently changed?

It likely has to do with your position on the Company tree.  The time and expense modules specifically have a lot of logic in the background so that you can only view/enter/edit time and expenses for employees in the following scenarios:

  1. You are in a node above them on the company tree
  2. You are set up as an “Expense” type delegate on the Employee Record.

bzelinski
Varsity II
Forum|alt.badge.img
  • Varsity II
  • November 6, 2024

Thanks, @meganfriesen37 for commenting. I looked at your comment on a similar post on the forum, and I had the same thought process, but everything seemed right with the company tree.


bzelinski
Varsity II
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  • Varsity II
  • November 6, 2024

Shown to me by Acumatica Support, credit to @ed.goodman:

 


Kandy Beatty
Captain II
Forum|alt.badge.img+16

Hi @bzelinski 

Have you upgraded recently? 

Are you a delegate for this employee?

(Just adding obvious things to @meganfriesen37’s suggestion)


bzelinski
Varsity II
Forum|alt.badge.img
  • Varsity II
  • November 6, 2024

SOLUTION: I did the following:

  1. Remove conflicting roles with different user access rights, other than administrator. (Save)
  2. Add the roles back in one by one, and see which one again keeps me from accessing the time cards. (Save)

I was able to add all my roles back again without changing anything, and now I can access the timecards. It would appear that when maintenance was done, they were restacked and did not align for some reason.

For other users needing access to timecards:

  1. I temporarily gave them the administrator role. (Save)
  2. Then gave them back their original role again removing the administrator role. (Save)

For some reason this restacking worked too.

Thanks for the help, @ed.goodman 


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