FYI - Newly released notification feature has some bugs

Below is an update from Gainsight on notification center functionality. There are still some bugs apparently but this is how it’s supposed to work:

The Notification Center is a feature that provides users with updates on community activity. Users can receive notifications via email or in-app for events such as mentions, replies, and new posts. etc.

For events that currently trigger email notifications, Notifications will also be displayed near real-time in the in-app notification center. Users can view and access their notifications from the top-right corner of the screen and can either engage with or mark them as read.

Notification types supported in the notification center:

• Mentions
• Replies
• New topic in a subscribed Category/Group
• Approval joining groups
• Invitations to groups
• Private messages

The notification status can be one of the following:

• Unread: New notifications are marked as unread. They change to read status when clicked/opened, or when "Mark all as read" is clicked.
• New: The New section shows all recent unread notifications.
• Seen: Notifications are marked as seen when the notification bell icon is clicked. This also clears the read counter in red color for New notifications. The seen status doesn't indicate that the notification itself was clicked or opened.

Who has access to the Notification Center:

• All users that are logged into the community have access

Key Points:

• The Notification Center in In-app is available for all the logged in community users and cannot be disabled. This feature aligns with common UX patterns and user expectations, as notification centers are prevalent in many software tools.
• The email notification functionality will remain intact; in-app notifications will be an additional channel for receiving updates.
• Email notification and in-app notifications are two separate channels of notification read/unread state of the notification item of either of these channels will not be in sync.
• All notifications are displayed in chronological order with the recent one on top of the list.
• When clicking an item in the notification center list, the user is redirected to the respective page.
• When clicking on the mark all as read. All the notifications displayed are marked as read.
• Notifications are shown from the past 30 days.

Comparing Email and In-app notifications.