how to resolve " inventory of inventory id does not exist in the system" error on the sales order form?

Hi @salmana91 ,

Did you check the “Trace” under Tools --- Trace? you can get a clue to where the error could be.

Also check the stock item status under Stock items. Generally it should be in “Active” status

Hi@salmana

Have you done any customization ? can you unpublish the customization and review the scenario again.,

Please refer the suggestion below.

https://stackoverflow.com/questions/46443739/error-inventory-id-cannot-be-found-in-the-system

Guys item status is active and there is no published customization in the tenant.

Hi @salmana91 

Can you try the following?

1. Copy the item into a new item ex: AACOMPUT01_TEST
2. Change ID of original item to something else say AACOMPUT01_NEW
3. Change the id of the new item (#1) back to original name

Try using the item on a Sales order.

Hi @salmana91  I did not find such an error in native Acumatica (I may be wrong also) but is there customization deployed in other tenants?

Because, if any package is deployed in any tenant, but that customization will affects in all the tenants. 

Please do check! 

You may also UNCHECK the option to Validate your “Inventory” segment .

@salmana91 hi! i wasn’t able to replicate this issue either.  have you made any changes to the features or config settings?

Thanks,

Iqra

Hi @salmana91 were you able to find a solution? Thank you!