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AP Email Processing from Gmail - some emails skipped

  • February 13, 2025
  • 2 replies
  • 37 views

rcreasy
Varsity I
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We have AP document handling set up. We use a Gmail account for vendors to send invoices.

Originally we had Acumatica set up to read directly from the gmail inbox. But, we intermittently got RSC datetime format errors. When we got these errors Acumatica would error and not read any emails. Acumatica support directed us to set up a gmail folder and point Acumatica to that folder. Since gmail doesn’t have folders, we added a label, via gmail filters labeled all incoming email with an attachment with that label, and pointed Acumatica to that label using the folder setting. This change resolved the datetime format error.

Our vendors usually send invoices in batches - each invoice in its own email. Acumatica only reads the most recent email from each vendor; the other emails remain in gmail as unread. (This problem existed prior to the label change as well). This problem appears to only exist for each batch.

We are on Acumatica version 24R1, use IMAP and Oauth to connect to our gmail account.

How can I get Acumatica to read all emails? What is the root cause of this problem?

Any insights or suggestions would be greatly appreciated, particularly from others who might have encountered similar issues with Gmail integration.

Best answer by hkabiri

@rcreasy Can you please test it with setting up the email as pop3 and check if that fixes the issue. You can also check on Table EmailLog to see if you can find any info on why these emails not received. This table added for ImapLogging in 2024R1.

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hkabiri
Acumatica Moderator
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  • Acumatica Support Team
  • 215 replies
  • Answer
  • February 13, 2025

@rcreasy Can you please test it with setting up the email as pop3 and check if that fixes the issue. You can also check on Table EmailLog to see if you can find any info on why these emails not received. This table added for ImapLogging in 2024R1.


rcreasy
Varsity I
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  • Author
  • Varsity I
  • 73 replies
  • February 21, 2025

@hkabiri switching to pop3 seems to have fixed the issue. It is less than ideal, but after trying multiple fixes, this is the only one that worked.

Thanks so much for your help!


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