Does anyone know why the shipment status is "Invoiced," even though we haven't generated any invoice for this shipment? is it a bug? how to change back the status?
Solved
Inquiry Regarding Incorrect Shipment Status "Invoiced" Without Invoice Generation
Best answer by Manikanta Dhulipudi
pandachan48 wrote:
manikantad18 wrote:
Hi
Have you verified the audit history whenther the shipment is prepared for Invoice or not? In some case Using “ prepare invoice” actions shipment is Invoiced and deleted it may stuck in Invoice status.
To correct the status please reach out to Acumatica support, they will update the flags and respective flags as well.
Thanks
I have checked audit history, but do not understand what does it mean unbilledordercntr change to billedOrderCntr
When prepare invoice is prepared some of the flga will update as Unbilled order cntr indicate the billing counter updates,
As per the user they have modified the shipment which updates the billing cntr, reach out to Acumatica, they can help you.
+13Hi
Have you verified the audit history whenther the shipment is prepared for Invoice or not? In some case Using “ prepare invoice” actions shipment is Invoiced and deleted it may stuck in Invoice status.
To correct the status please reach out to Acumatica support, they will update the flags and respective flags as well.
Thanks
Acumatica Functional Consultant & Customer Experience Supervisor
1 person likes this
manikantad18 wrote:
Hi
Have you verified the audit history whenther the shipment is prepared for Invoice or not? In some case Using “ prepare invoice” actions shipment is Invoiced and deleted it may stuck in Invoice status.
To correct the status please reach out to Acumatica support, they will update the flags and respective flags as well.
Thanks
I have checked audit history, but do not understand what does it mean unbilledordercntr change to billedOrderCntr
+13pandachan48 wrote:
manikantad18 wrote:
Hi
Have you verified the audit history whenther the shipment is prepared for Invoice or not? In some case Using “ prepare invoice” actions shipment is Invoiced and deleted it may stuck in Invoice status.
To correct the status please reach out to Acumatica support, they will update the flags and respective flags as well.
Thanks
I have checked audit history, but do not understand what does it mean unbilledordercntr change to billedOrderCntr
When prepare invoice is prepared some of the flga will update as Unbilled order cntr indicate the billing counter updates,
As per the user they have modified the shipment which updates the billing cntr, reach out to Acumatica, they can help you.
Acumatica Functional Consultant & Customer Experience Supervisor
1 person likes this
Chris Hackett wrote:
Hi
Yes, The issue solved! Thank you all
1 person likes this
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