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Outlook add in no details

  • June 5, 2024
  • 6 replies
  • 227 views
R
Jr Varsity III
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Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work.

 

Best answer by RobLowe

Hi @RobLowe were you able to find a solution? Thank you!

Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!

    darylbowman

    6 replies

    DavidEichner
    Captain II
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    Hi @RobLowe 

    Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

    Best,

    David

    David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    R
    Jr Varsity III
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    • RobLowe
    • Author
    • Jr Varsity III
    • June 13, 2024

    Hi @RobLowe 

    Have you started a support case on the Acumatica portal?  It would be good to get the dev team aware of this issue.

    Best,

    David

    Thanks David. We’re not actually fully live yet, so I’m not aware that we have access to the Acumatica portal at the moment. We have raised the issue with our implementation partner though.

    Chris Hackett
    DavidEichner
    Captain II
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    Your partner should be able to get you set up with Acumatica portal access even before go-live.

    Good luck.

    Best,

    David

    David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • July 29, 2024

    Hi @RobLowe were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    R
    Jr Varsity III
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    • RobLowe
    • Author
    • Jr Varsity III
    • Answer
    • July 30, 2024

    Hi @RobLowe were you able to find a solution? Thank you!

    Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!

    Chris Hackett
    D
    Acumatica Employee
    • dsavkin
    • Acumatica Support Team
    • September 13, 2024

    A possible reason for this behavior might be corrupted integration with Azure AD.


    If the integration with Azure AD is set up in web.config but it does not work (never worked or secret expired) this can cause the Outlook add-in to stop working (even for native users) with an empty screen.

    Chris Hackett
    R
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