Every few days, our Outlook add in stops working for all users. In Outlook, you click on the ribbon and the add in does nothing and the sidebar is blank. The only way we’ve found to fix this is to uninstall then reinstall the add in. The add in is managed at a admin/company wide level and it can take a number of hours for the uninstall/reinstall process to work.
Hi
Have you started a support case on the Acumatica portal? It would be good to get the dev team aware of this issue.
Best,
David
Hi
Have you started a support case on the Acumatica portal? It would be good to get the dev team aware of this issue.
Best,
David
Thanks David. We’re not actually fully live yet, so I’m not aware that we have access to the Acumatica portal at the moment. We have raised the issue with our implementation partner though.
Your partner should be able to get you set up with Acumatica portal access even before go-live.
Good luck.
Best,
David
Hi
Hi
Issue hasn’t occurred for a number of weeks, so hopefully it’s resolved itself!
A possible reason for this behavior might be corrupted integration with Azure AD.
If the integration with Azure AD is set up in web.config but it does not work (never worked or secret expired) this can cause the Outlook add-in to stop working (even for native users) with an empty screen.
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