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Since the update to 24R1 we’re experiencing an issue with Template Items’ BigCommerce Qty Unavailable setting behaving as “Set as Pre-Order” instead of our BigCommerce Default setting (which is “Do Nothing”). This only affects template items. (Stock items behave as expected.)This results in these items being made available to customers on our website as pre-order despite us having no intention of allowing pre-orders. I’m just checking to see if anyone else is experiencing this issue and if it’s been raised at all yet.

I’ve attached some screenshots for visualization.

Default BigCommerce Inventory Settings
Inventory Settings for Specific Template Item (to show no settings are overriden)
How Template Items are actually behaving in BigCommerce when qty reaches 0
How Template Items SHOULD behave in BigCommerce based on default settings (and historically worked prior to 24R1)

 

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