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Shopify Sync: Object Reference not set to an instance of an object

  • Aug 13, 2024 10:02 AM UTC
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Freshman I

Trying to sync Sales Orders coming from Shopify and it has that error.

I also tried for Customers created from Shopify.

 

Best answer by gabrielpaz86

Hi @kyrenmearr,
Customers are always imported before Sales Orders in Shopify connector and that is why you see this error in when importing Sales Order or Customers. Based in your stack trace I see that the error is caused by some customization that owns CustomerMaint_Extension when Row Selecting Location. I think the owner of this customization could help you to fix this issue.

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gabrielpaz86
Acumatica Employee
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  • gabrielpaz86
  • Acumatica Employee
  • Answer
  • Aug 13, 2024 12:48 PM UTC

Hi @kyrenmearr,
Customers are always imported before Sales Orders in Shopify connector and that is why you see this error in when importing Sales Order or Customers. Based in your stack trace I see that the error is caused by some customization that owns CustomerMaint_Extension when Row Selecting Location. I think the owner of this customization could help you to fix this issue.

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Software Developer - Retail Commerce
    Jeff96
    Captain II
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    • Jeff96
    • Captain II
    • Aug 13, 2024 10:06 PM UTC

    We’re also having the same issue when syncing customers that already exist in Acumatica.

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    Jeff G.
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