Shopify - Suddenly not able to create products with metafields

Check the fields of that record for special characters line /n newline, etc. We have been receiving this error when the data in the fields was not corresponding to the ‘single_line_text_field’ type.

We’ve tried swapping out the values from other products that are synced and still able to sync, and still getting the same error.

Most concerning, is I can clone a working, syncing product and when I try to sync the clone, it fails despite the original product working just fine.

Have you changed any definitions/types of the metafields on Shopify side recently?

We have not, I confirmed the metafields are still the same namespace and key that is set on the export mapping.

For example:

Product 1 has metafield values. I can edit these values, prepare data and sync with no issue and metafield values update in Shopify as expected.

I can take product 1, copy/paste it to create a new product2

Product2 has the same exact values as product1, but when I sync product2, it fails and shows the error on type.

I assume Product2 doesn’t exist in Shopify in this scenario. What happens if you create Product2 in both systems and then try to sync them? I feel like the issue is happening when Acumatica tries to create your metafields and it uses the ‘single_line_text_field’ type for it, while on Product1 you have metafield as ‘multi_line_text_field’

I removed all the metafield values from product2, did the sync(which was successful)

I added back one of the metafield values from product1(a list of single line text):

["28 stain & finish options","Perfect in home storage","Stacks & expands","Ponderosa Pine, Knotty Alder or Premium Redwood","Made in the USA","Free shipping"]

and I got the same exact error again on product2:

 

Error on type : 'single_line_text_field' must be consistent with the definition's type: 'list.single_line_text_field'.;

I can also go to product1, and edit that metafield value to something like  ["28 stain & finish options","Perfect in home storage","Stacks & expands","Ponderosa Pine, Knotty Alder or Premium Redwood","Made in the USA","Free shipping",”TESTHERE”] and sync, which is also successful.

I’ve been having the same exact issue and am actively troubleshooting this. I just recently found that when I’ve made sure the new Shopify category field is filled in and made it a category metafield, it has worked. Not sure yet if that has fixed everything, but that seems to be at least one of the issues. 

I think we are syncing a category ID to a shopify metafield, but I’m not sure if that’s what you’re talking about or what we use it for. The sync works if I remove any metafield values from the product on my end.