When we refund Sales tax or a Freight only (no products) in Shopify it creates an RC Sales order and put those refunds in the appropriate places, freight or sales tax. However with no line items the Sales Order cannot create an Invoice.
If a CM Order type is used, it does activate the Create Invoice button, but then gives the error that no AR Transactions were found in the system. However this isn’t exactly true because it will should create ARTran lines for Freight and Sales Tax Payables.
Current work around is to add a line with a quantity of 1 and 0 Price. I can create a business event to do this as well, but it’d be nice if it can be handled by the ECommerce connector instead.
What other work arounds or fixes do you have?
Solved
Shopify Refund for Sales tax or Freight only
Best answer by bryanb39
My business event work around can probably take care of it until they have a solution.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.