Refunds in Shopify Plus

​@jharsh , is there a particular error you see when trying to import the second refund?

Hi Yuri,

Seems I can always count on you. Thanks!

No error.  Shopify creates the refund to Shopify Payments, just that the connector does not seem to pick up a second refund if one has already been processed on that same order.

​@jharsh , I can’t test it with Shopify Payments in production environment right now, but I did in test, and I was able to bring in both refunds into Acumatica.

The order was already in Acumatica, fulfilled and closed. I created a refund for $20 and imported, then released the Refund document, created a Credit Memo (by Preparing Invoice on the Sales Order form), released the Credit Memo.

Then I created another refund in Shopify, for $10. Prepared Refund entity for import. Here’s the weird part - when you look at the Process Data screen, it should you the line with the refund, where the ERP ID is already populated (with the original Order Number) - this may look like you’re looking at the first refund, but the status of that record is Prepared, not Processed. So I just did the same steps: Process data, release Refund, prepare invoice for the return order, release Credit Memo, and you can see the result above.

Let me know at what point the process is not making sense to you.

P.S. We have a great community here! No question should be left unanswered, I just happen to get to e-commerce integration questions quicker than others :)

Happy Friday!

Sorry for my delay.

Over the weekend we migrated from BigCommerce to Shopify Plus B2B and switched connectors.

The ship is still afloat after the relaunch but we are working fast to plug some leaks missing from the connector, but have found some work arounds to get us by for awhile.

On the Payment answer I may have been fooled by the example you explained so I will do some additional testing.  I have plenty of productions transactions to work out anyway so timing is good.

Heading to Vegas Sunday and have signed up for your Monday session at 1:30 so I will look forward to saying hello and sharing some very current VOC experiences.

See you there