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Error on Shopify Price List Sync: "Sync ID is not found for the record."

  • 29 February 2024
  • 3 replies
  • 88 views

malaniz
Freshman I

Not sure what this one is about… 

I tried clearing sync data for this Entity and Preparing + Processing again but the same Error occurs.

 

Best answer by freddydelrio39

I’ve come across a similar error syncing Price Lists to BigCommerce. I would encourage you to ensure all the ‘Stock Items’ in the price list you are trying to export have a status of ‘Active’ and are already synced to your Shopify store. If just one of the Stock Items from your price list is not synced to Shopify the price list will not sync to Shopify. 

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  • Jr Varsity II
  • 31 replies
  • Answer
  • March 1, 2024

I’ve come across a similar error syncing Price Lists to BigCommerce. I would encourage you to ensure all the ‘Stock Items’ in the price list you are trying to export have a status of ‘Active’ and are already synced to your Shopify store. If just one of the Stock Items from your price list is not synced to Shopify the price list will not sync to Shopify. 


malaniz
Freshman I
  • Author
  • Freshman I
  • 9 replies
  • March 1, 2024
freddydelrio39 wrote:

I’ve come across a similar error syncing Price Lists to BigCommerce. I would encourage you to ensure all the ‘Stock Items’ in the price list you are trying to export have a status of ‘Active’ and are already synced to your Shopify store. If just one of the Stock Items from your price list is not synced to Shopify the price list will not sync to Shopify. 

 

For us it came down to a few issues with our Companies entity sync. 

Resolving those errors and resyncing got us further along in the process.

Thanks for your help!


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Cool! Glad you were able to get this resolved.


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