Cannot get our Big Commerce Sandbox to Sync

  • 5 March 2021
  • 7 replies

Userlevel 6

Acumatica suggested we create a Big Commerce Sandbox to test configurations, changes, etc.  We have created a Big Commerce Sandbox and linked it to an Acumatica Sandbox.  Our VAR has set up the Big Commerce Connector, but cannot make the sync work.  Nothing will sync.  Our VAR has suggested we post here for help. 


When I test the connection, I get a green check mark indicating the connections are working.  But I still cannot get the sync to work.  Any suggestions are greatly appreciated.  


Best answer by josh.fischer 10 March 2021, 07:41

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7 replies

Userlevel 7
Badge +3

Hi Doug,

To help you we need more details about you store and configurations. Could you please create a support case so we safely receive the access to your site.

Userlevel 6
Badge +1

Hi @dougmcbride79 - we’re happy to help you with this, but let’s create an Acumatica case and discuss there.

Having the API keys in place will establish the connection between the 2 systems, but the various default configurations need to be in place to get data syncing.

We have plenty of resources to share and our support team can take a look at the settings and help figure out what’s happening.

If you are unsure or unable to create an Acumatica Case, your VAR can certainly help you do this.

We’ll be on the look out. Thanks



Userlevel 6

@smarenich and @josh.fischer 

Thank you so much.  I have had a case with Could 9 since January 21.  The case was closed after Cloud 9 suggested I use this forum to solve the syncing issue.  I have re-opened the case.  It is Cloud 9 Case Number 051935.  

The Acumatica tenant that is set up to sync to the Big Commerce Sandbox is named “Sandbox”.  The name of the Big Commerce Sandbox is “Alaska Pulltabs Sandbox”. 

Please note Cloud 9 replaced all of the “connection settings” yesterday.  Also Cloud 9 put the most recent Acumatica Production data into the Acumatica Sandbox Tenant yesterday.  

Please let me know what else you need or what I can do next. 

Userlevel 6
Badge +1

Thank you @dougmcbride79 - we will jump in today.

Userlevel 6

@smarenich @josh.fischer

Have you had any luck getting the two sandboxes to sync?  

Userlevel 6
Badge +1

Hi @dougmcbride79 - we are meeting with Cloud9 on Wed and will discuss. Two additional items:

  1. Our team doesn’t have access to Cloud9’s tickets, so we don’t have insight to the particular issue. We’ll get caught up.
  2. Probably best to keep these types of issues off the forum. Want to avoid your private info being exposed, and the fastest way to reach our support team is through the Acumatica Case system. Happy to discuss more offline. Will shoot you an email.

Appreciate it, Doug!

Hi Doug,

I’ve informed the team the sandbox is still returning sync errors. We’ll reach out to through our support case sytem.



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