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Bigcommerce Orders are not in Acumatica Sales Order


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Hi all.

 

We have a lot of stuck orders in the Bigcommerce that are not in Acumatica. Any advice on how I can know the root cause of this? 

 

Thank you.

Best answer by smarenich

@bernadeth58 

I think this may be a bug in the connector. Could you please create a support case, with link to this conversation, so we can update you when the fix is provided.

Meanwhile, for the workaround, please enable the MultiCurrency Feature and set the checbox Allow Currency Override = true. This should solve the problem.

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11 replies

smarenich
Acumatica Moderator
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  • Acumatica Commerce Edition Team Lead
  • 227 replies
  • May 17, 2022

@bernadeth58 please share the error message that you have related to the orders that are not processed.

Screenshots would be appreciated.


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 17, 2022

Hi @smarenich. I cant see error message in Bigcommerce, they are just stuck as “awaiting fulfillment. 

I checked the sync history in acumatica. Here’s the screenshot

I think this error is for payment since there is no Sales order.


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 17, 2022

@smarenich , I’m not sure if the error was because of this.

 


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 17, 2022

also see this error in sync history

 


smarenich
Acumatica Moderator
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  • Acumatica Commerce Edition Team Lead
  • 227 replies
  • May 17, 2022

@bernadeth58 The error on your last screenshot is the most important.

I think you need to check that corresponding customer mater in Acumatica allows currency override or has a configured currency - USD.

 


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 17, 2022

Hi @smarenich, we don’t have that kind of option in our acumatica. 

 


smarenich
Acumatica Moderator
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  • Acumatica Commerce Edition Team Lead
  • 227 replies
  • May 17, 2022

@bernadeth58 what version of Acumatica are you using?

Please check the GENERAL tab, I think this option was there in the past versions of Acumatica.


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 18, 2022

Hi @smarenich , there is no option also under general tab. I think this is because multi-currency is disabled in system management. Before we got an issue regarding this we found out that it was enabled, then we immediately disabled it.

 


smarenich
Acumatica Moderator
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  • Acumatica Commerce Edition Team Lead
  • 227 replies
  • Answer
  • May 18, 2022

@bernadeth58 

I think this may be a bug in the connector. Could you please create a support case, with link to this conversation, so we can update you when the fix is provided.

Meanwhile, for the workaround, please enable the MultiCurrency Feature and set the checbox Allow Currency Override = true. This should solve the problem.


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  • Author
  • Jr Varsity III
  • 67 replies
  • May 19, 2022

Got it @smarenich. Thank you so much.


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  • Freshman I
  • 21 replies
  • December 13, 2022

I have similar problem. 

 


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