We have been testing the BigCommerce B2B customization on Acumatica 23R1 ahead of launching our BigC store, and we have seen a lot of issues with it. I was wondering if others have run into these problems and have a way of dealing with it or even just a better way of thinking about these problems so that we can live with them.
- We find it confusing that the main contact rather than the primary contact (except for the primary contact name) is used as the first admin info in BigC and don’t know how to treat the primary contact in Acumatica to make this less confusing.
- We also find it confusing that the 2nd rather than the 1st main contact phone number is synced to BigC.
- We don’t know how to handle the possibility of a customer deleting the first admin in their company in BigCommerce B2B since that is how the connector is connecting the customer in Acumatica to the company in BigC.
- We have noticed many, many issues with modifying existing customer data in either Acumatica or BigC. The data is frequently not synced as expected. For example, if you modify the main contact email address or primary contact name in Acumatica, those changes get overwritten by what is in BigC B2B. Also the connector will not notice that a customer needs to be resynced if you only modify contact data (for contacts other than the main contact).
- Frequently any weird situation causes the connector to create a duplicate contact in Acumatica.