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ACM Ecommerce Connectivity - Inventory qty On hand does not sync into Shopify Available qty

  • May 10, 2022
  • 6 replies
  • 170 views
J
Freshman II

Our ecommerce connectivity from Acumatica Ecommerce to Shopify is working fine except for Inventory On-hand qty in ACM into Shopify Available qty. Any idea why this is? 

Best answer by smarenich

Thanks for the information @jlao, it seems like a technical problem.

Could you please create a case with Acumatica, our support team needs to check the settings and some other details.

JL07

6 replies

smarenich
Acumatica Moderator
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  • smarenich
  • Acumatica Commerce Edition Team Lead
  • May 10, 2022

Hi @jlao could you please add a bit more details. What exactly is not working? What are you expected behavior? Screenshots would be appreciated.

J
Freshman II
  • jlao
  • Author
  • Freshman II
  • May 10, 2022

Thankyou for your reply! @smarenich 

 

We are expecting for the Inventory On-hand Quantity in Acumatica to be uploaded to ====>> Shopify Available Quantity using the Ecommerce platform of Acumatica - Prepare and Process.

JL07
smarenich
Acumatica Moderator
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  • smarenich
  • Acumatica Commerce Edition Team Lead
  • May 11, 2022

@jlao please help me to help you. The process you describing should work normally

Could you please share the steps you are doing and what is not going as expected?

Screenshot would help.

    J
    Freshman II
    • jlao
    • Author
    • Freshman II
    • May 12, 2022
    Error Message: The timeout period elapsed prior to completion of the operation or the server is not responding

     

    JL07
    smarenich
    Acumatica Moderator
    Forum|alt.badge.img+3
    • smarenich
    • Acumatica Commerce Edition Team Lead
    • Answer
    • May 12, 2022

    Thanks for the information @jlao, it seems like a technical problem.

    Could you please create a case with Acumatica, our support team needs to check the settings and some other details.

      M
      Jr Varsity II
      • mbertram21
      • Jr Varsity II
      • September 12, 2022

      Hello,

      Was a case created for this and if so, was it resolved?  We have a customer who appears to be having a similar issue in 2022R1

      Thanks,

      Mimi

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