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Question

Generic Inquiry Shared Filters Not Working On Mobile


MichaelShirk
Captain II
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I have a simple GI that displays custom, Commission Paystub records for the logged in user. 
I created shared filters for “This Week”, “Last Week”, etc. to filter those by date range.

I exposed the GI to mobile.
It works as expected, on web and on mobile.

However, I created a dashboard with a KPI widget that uses the “This Week” shared filter from the above-mentioned GI to sum and display the total commission for the current week.
I exposed this dashboard to mobile and it also works as expected until the user taps on the KPI to open the supporting GI. The data for the “This Week” filter displays as expected but when the user switches to a different tab the GI data does not refresh. 
For example, if the “This Week” filter displayed 10 records, then the “This Month” filter will display the same 10 records, but no more. Any other filter that has a date range that encompasses the records initially displayed on KPI, will display those records and only those records. Any other filter will be blank. 

This seems like it might be a bug.

Could anyone else confirm?

It seems when drilling down from a KPI to a GI on mobile, the GI results are prevented from refreshing, regardless of what the user does to refresh the page.

To reiterate, I can access the GI directly on mobile instead of drilling down via the KPI, and it works as expected.

Regards,

-Michael Shirk. 

5 replies

Robert Sternberg
Captain II
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Hello ​@MichaelShirk could you please share your Acumatica version, mobile device (Apple/Android), and the Shared Filter conditions?  
 

Thank you! 


MichaelShirk
Captain II
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  • Author
  • Captain II
  • 132 replies
  • February 10, 2025

@Robert Sternberg 

Build 24.207.0011 

Using an iPhone.

Dashboard KPI using the “This Week” shared filter.
Generic Inquiry exposed to mobile
This Week filter
Last Week Filter

Let me know if you need anything else to troubleshoot!

Thanks,


MichaelShirk
Captain II
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  • Author
  • Captain II
  • 132 replies
  • February 11, 2025

@Robert Sternberg sorry, I was actually using the Blue Stacks Android emulator! 
I personally use an iPhone, so I somehow got confused.


MichaelShirk
Captain II
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  • Author
  • Captain II
  • 132 replies
  • February 19, 2025

 ​@Chris Hackett 
Could this be escalated to determine if it’s a bug? It really seems like one.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2750 replies
  • February 20, 2025

Hi ​@MichaelShirk - You would want to create a support ticket so they can make the determination. 


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