Error during login: Invalid credentials while trying to edit a report template

  • 26 July 2022
  • 3 replies

Hello folks. 

I’m trying to open a report template to make a couple of minor cosmetic changes. I’ve done it several times before without any problems.

But when I tried to do it today, the “Open report from server” dialog box wouldn’t accept my login credentials.

I have two accounts in the system, both have Administrator and Report Designer permissions. One is an AD-connected account (the one I use all the time for everything) and the other is a native account (that I rarely ever use).

Although Acumatica itself doesn’t prompt me for credentials when I use the Active Directory log-in option, the Report Designer app does. As expected, the Report Designer’s “Open report from server” dialog box pre-populated the Login field with my user name and left the password field empty, expecting me to enter the password. But when I enter my password (the one associated with my AD account), the dialog box returns the error: “Error during login : Invalid credentials”.

Any idea why the “Open report from server” dialog box is rejecting my credentials, when the Acumatica system itself accepts them?

If the “Open report from server” dialog isn’t expecting the password for my AD account, what IS it looking for?

Many thanks, in advance, for your tips and assistance.


Best answer by Gabriel Michaud 26 July 2022, 14:45

View original

3 replies

Userlevel 5
Badge +2

Does it work from Edit Report? I never use Open Report from Server - I find the Edit Report method easier.

Userlevel 7
Badge +10

@uehrenfeld the report designer only works with credentials that you enter as a username/password on the Acumatica sign-in page.

If you are clicking the “Active Directory” button to login, those credentials will not let you into the report designer.


When I use the “Edit Report” option, it downloads the report to my local machine. When I open the report locally, the “Open report from server” dialog appears automatically.

Is there another/better way to edit reports and templates? Any recommendations?


Thanks for the confirmation. I tried using the native account and it worked. (Didn’t realize the report designer applet didn’t work with AD accounts.)

Thanks, guys, for the help - much appreciated! 


About Acumatica ERP system
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations. Connected Business. Delivered.
© 2008 — 2024  Acumatica, Inc. All rights reserved