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Event Log Of Acumatica When Slow Performance


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I got this error in event log of window server. So advice me what’s happened ?

 

Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 12/06/23 16:46:57 
Event time (UTC): 12/06/23 09:46:57 
Event ID: 4659b5c279404d9a979b5c450dfdecd5 
Event sequence: 1976 
Event occurrence: 6 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/16/ROOT-1-133310359607128823 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: C:\Program Files\Acumatica ERP\Medivet2022R2\ 
    Machine name: MEDIVETSERVER 
 
Process information: 
    Process ID: 3520 
    Process name: w3wp.exe 
    Account name: IIS APPPOOL\Medivet2022R2 
 
Exception information: 
    Exception type: HttpException 
    Exception message: The remote host closed the connection. The error code is 0x800704CD.
   at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)
   at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()
   at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async)
   at System.Web.HttpWriter.Write(String s)
   at PX.Web.UI.PXPage.OnError(EventArgs e)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at PX.Web.UI.PXPage.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 
 
Request information: 
    Request URL: http://192.168.100.7:8899/pages/ar/ar302000.aspx 
    Request path: /pages/ar/ar302000.aspx 
    User host address: 192.168.100.79 
    User: Sophany@AG 
    Is authenticated: True 
    Authentication Type: Forms 
    Thread account name: IIS APPPOOL\Medivet2022R2 
 
Thread information: 
    Thread ID: 41 
    Thread account name: IIS APPPOOL\Medivet2022R2 
    Is impersonating: False 
    Stack trace:    at System.Web.Hosting.IIS7WorkerRequest.RaiseCommunicationError(Int32 result, Boolean throwOnDisconnect)
   at System.Web.Hosting.IIS7WorkerRequest.ExplicitFlush()
   at System.Web.HttpResponse.Flush(Boolean finalFlush, Boolean async)
   at System.Web.HttpWriter.Write(String s)
   at PX.Web.UI.PXPage.OnError(EventArgs e)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at PX.Web.UI.PXPage.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details: 
 

Best answer by rosenjon

@kevinheng21 The specific error is that the network connection dropped:

https://stackoverflow.com/questions/5564862/the-remote-host-closed-the-connection-the-error-code-is-0x800704cd

It looks like this happened when using the Payments and Applications page. Did you customize anything on that page (AR302000)?

It’s possible the connection dropped due to a timeout, because the system could not load that page in time. It would be helpful to have more context on what you were doing when this happened.

 

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Kandy Beatty
Captain II
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Hi @kevinheng21 

Are you hosted on Saas or private?


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private


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  • Semi-Pro III
  • July 25, 2023

@kevinheng21 The specific error is that the network connection dropped:

https://stackoverflow.com/questions/5564862/the-remote-host-closed-the-connection-the-error-code-is-0x800704cd

It looks like this happened when using the Payments and Applications page. Did you customize anything on that page (AR302000)?

It’s possible the connection dropped due to a timeout, because the system could not load that page in time. It would be helpful to have more context on what you were doing when this happened.

 


Naveen Boga
Captain II
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@kevinheng21 Yes, this is coming from the Payment and Applications screen. Have you customized anything on this screen or using any Payment Gateways applications?

Also, can you please let us know have you seen any exceptions in the EXCEPTIONS tab in the Request Profiler screen?


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