I have a weird issue, I couldn’t find a known reported issue/fix for.
2023 R2
Sales Order generated for 150 units at 10 units/case.
We had 98 available in inventory. The system allocated 98, we only shipped 90, due to ‘ship case quantity restrictions’, and canceled the shipment line for 8 units.
More inventory became available, recently, system allocated 76 units. Math says we should have expected 60 to complete the 150. Total ordered is showing 166 on SOOrderLine.
Everything looked fine in the Audit History. We can track the order allocating all available inventory (known issue for us). We followed our process to cancel the partial case. SOOrderLine totals looked fine until inventory was allocated to the shipment this morning.
We fixed the issue with this order, but I am trying to understand how this occurred so we can avoid delays/issues in the future. If the second shipment allocated as 70 or 80, we could have overshipped a case without visibility until we got feedback from the customer.
