Skip to main content
Solved

Unable to Process Shipment for Stock Item with Zero Value in a Sales Order Assigned to a Project

  • January 25, 2025
  • 3 replies
  • 50 views

Forum|alt.badge.img

I’ve created a Sales Order and assigned it to a Project. At the line level, I have both Stock and Non-Stock Items, each assigned to a Project Task. The invoice has been successfully processed for the Non-Stock Items. However, I’m unable to process the shipment for the Stock Item with quantity and zero value.

The issue arises because the system doesn't allow stock allocation, showing that the quantity will go negative, even though there is enough available for shipping. This only happens when a Task ID is assigned to the line item. Without a Task ID, it doesn’t allow saving or shipping, as the Sales Order is associated with a Project.

Can anyone help me understand what I might be doing wrong or missing in this process? Appreciate your expertise!

Best answer by olgakonanykhina22

Hello, also review troubleshooting steps from the following KB article:

How to resolve the 'Order cannot be shipped in full' error on creating a shipment for a project-related sales order

View original
Did this topic help you find an answer to your question?

3 replies

Forum|alt.badge.img
  • Jr Varsity III
  • 38 replies
  • January 27, 2025

Hi ​@jvarughese23 
 

Possible Solutions

  1. Check Inventory Levels: Ensure that the available stock for the item is indeed sufficient. You can verify this through the Inventory Allocation Details screen to see how much stock is allocated and available for each project
  2. Review Project Settings: Confirm that your project settings allow for stock items to be shipped without conflicting with task allocations. You may need to adjust how project-specific inventory is managed in your settings.
  3. Adjust Allocation Rules: If you have set up specific allocation rules or preferences for how inventory is managed across projects, review these settings to ensure they align with your current workflow needs.


iqraharrison
Captain II
Forum|alt.badge.img+8
  • Captain II
  • 562 replies
  • February 5, 2025

@jvarughese23 can you confirm what inventory tracking level is set up on the project? if it’s project specific, you may need to ensure the cost layer type is set to project.  If it’s not project specific, you may want to look into what has been allocated vs. what is truly available. what order type are you using for this SO? 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings