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Question

Incorrect branch on prepayment

  • January 14, 2025
  • 3 replies
  • 29 views

Hello - I released a credit card prepayment towards a sales order and only after did I realize it was the incorrect branch. How do I correct the branch without voiding the CC payment to avoid running the card again? I did already try to reclassify through opening up the journal transaction it created but I get the “Some transactions of the batch cannot be reclassified. These transactions will not be loaded” message and it does not allow me to change the branch on the ones that are incorrect.

Thanks,

Miriam

3 replies

Kandy Beatty
Captain II
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  • Captain II
  • 2209 replies
  • January 14, 2025

HI ​@MiriamH 

What is the status on the payment? Is it closed? If so, you will need to void and re-enter to post to the correct branch. 


  • Author
  • Freshman I
  • 1 reply
  • January 14, 2025
Kandy Beatty wrote:

HI ​@MiriamH 

What is the status on the payment? Is it closed? If so, you will need to void and re-enter to post to the correct branch. 

The payment is still open. Anything I can do with it before it is closed?


Kandy Beatty
Captain II
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  • Captain II
  • 2209 replies
  • January 15, 2025
MiriamH wrote:
Kandy Beatty wrote:

HI ​@MiriamH 

What is the status on the payment? Is it closed? If so, you will need to void and re-enter to post to the correct branch. 

The payment is still open. Anything I can do with it before it is closed?

HI ​@MiriamH 

Unfortunately, the branch is locked on an open payment as well. 


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