Anybody else getting robo Called by this company? They Claim to be Acumatica (Their Caller ID says Acumatica), but when pressed will say they are a partner. They are trying to sell their authorize.net plugin and stating Acumatica has dropped support for it.
I have asked many times to be removed but it just won’t stop.
Best answer by anjalij24
Thank you for bringing this to our attention. I deeply regret any inconvenience caused and want to assure everyone that I am actively looking into this matter. I’ve already reached out to Keith and Michael directly to acknowledge their concerns and assure them that I am investigating how this occurred.
As the largest Services Partner of Acumatica, we take great pride in helping both customers and partners while maintaining the highest quality standards of communication and service. I am personally reviewing the outreach process to ensure such situations are avoided in the future, if this was indeed an error on their part.
If anyone else has experienced similar issues or has additional details to share, please feel free to contact me directly at Anjali.j@tayanasolutions.com. Your feedback is valuable and will help me address this appropriately.
Thank you for your patience and understanding as I work to resolve this.
Anjali
+16Hi
Have you asked who you are speaking to? Also, try emailing their support.
+4Me!
Thank you for flagging this
Thank you for bringing this to our attention. I deeply regret any inconvenience caused and want to assure everyone that I am actively looking into this matter. I’ve already reached out to Keith and Michael directly to acknowledge their concerns and assure them that I am investigating how this occurred.
As the largest Services Partner of Acumatica, we take great pride in helping both customers and partners while maintaining the highest quality standards of communication and service. I am personally reviewing the outreach process to ensure such situations are avoided in the future, if this was indeed an error on their part.
If anyone else has experienced similar issues or has additional details to share, please feel free to contact me directly at Anjali.j@tayanasolutions.com. Your feedback is valuable and will help me address this appropriately.
Thank you for your patience and understanding as I work to resolve this.
Anjali
+16Thank you for bringing this to our attention. I deeply regret any inconvenience caused and want to assure everyone that I am actively looking into this matter. I’ve already reached out to Keith and Michael directly to acknowledge their concerns and assure them that I am investigating how this occurred.
As the largest Services Partner of Acumatica, we take great pride in helping both customers and partners while maintaining the highest quality standards of communication and service. I am personally reviewing the outreach process to ensure such situations are avoided in the future, if this was indeed an error on their part.
If anyone else has experienced similar issues or has additional details to share, please feel free to contact me directly at Anjali.j@tayanasolutions.com. Your feedback is valuable and will help me address this appropriately.
Thank you for your patience and understanding as I work to resolve this.
Anjali
Thank you for clarifying
All,
Just to clarify, over the past few months I have received recorded calls from a Number that Says Acumatica as the Caller Id. It is a recording telling me that Acumatica is dropping support for Authorize.Net and that I should get a connector from Tayana. A few times I pressed a button and asked to be removed as we do not use that product. The calls just kept coming. I got 2 calls yesterday.
When I asked the person on the call they said they were from Tayana Solutions.
Thank you
Dear Keith,
Thank you for sharing these details. I truly appreciate you bringing this to my attention, as it helps me better understand the situation. I am actively looking into this matter to determine how these calls were made and ensure such incidents are avoided in the future.
I’ve also noted your request to be removed from further communications and will personally ensure this is addressed promptly. If there’s anything more you’d like to share, please feel free to reach out to me directly at Anjali.j@tayanasolutions.com.
Thank you again for your feedback and for allowing me the opportunity to address this.
Best regards,
Anjali
Hi
Thank you for your kind words and understanding. I appreciate your trust in Tayana as I work to resolve this matter.
Best regards,
Anjali
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