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Question

Submittal Error - Only Active Contacts Are Allowed

  • January 7, 2025
  • 1 reply
  • 21 views

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Has anyone ever run into the following error when trying to create a submittal revision: “Error: An error occurred during the processing of the field Contact value 102536 Only Active Contacts are allowed.”

We were able to determine that the error was due to the person listed in the submittal workflow contact being a former employee, so their employee record was marked as inactive. As a workaround, we were able to mark the employee active again and then create the revision without error. However, is this a bug that needs to be addressed? An inactive employee record shouldn’t be the deciding factor on if a submittal revision can be created. There is no way to remove the inactive contact from the original submittal in order to create the revision. The only time the contact can be removed is after the revision is created, and only from the revision record. 

1 reply

mike.gillum
Acumatica Moderator
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  • Acumatica Moderator
  • 96 replies
  • January 8, 2025

@mnecaise,

I have run into similar errors in various workflows. Your question of whether this is a bug that needs to be addresses can be argued both ways since their is a workaround. IMO, the system should flag the employee as being inactive and allow you (or force you) to change it before saving or moving on. Perhaps you could pose a change to the workflow as an Idea on the Community/Ideas page?

Thank you for being a valued member of the Acumatica Community.


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