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The document is out of the balance Payments and Applications

  • October 14, 2024
  • 3 replies
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A
Freshman II
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I am cancelling an invoice on screen AR302000, then I release it and I get the following error:

please, Can you help me?

Best answer by Manikanta Dhulipudi

@alopez21 

Did you recalculate the customer balance?

Check below suggestions

 

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3 replies

Manikanta Dhulipudi
Captain II
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@alopez21 

Did you recalculate the customer balance?

Check below suggestions

 

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
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  • Chris Hackett
    Chris Hackett
Chris Hackett
Community Manager
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  • Chris Hackett
  • Acumatica Community Manager
  • 2751 replies
  • December 24, 2024

Hi ​@alopez21 were you able to find a solution? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
H
Acumatica Employee
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Hello!

 

You can reverse the application, however, you need to apply the balance to another document to be able to save and release the check. You cant just reverse application and save the Check. 

 

Chris Hackett
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  • Chris Hackett
    Chris Hackett

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