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ERP Configuration Wizard - Can't upgrade the 'Instancename' site

  • October 11, 2024
  • 3 replies
  • 71 views
S
Freshman I

I’m upgrading from 2024 R1 to 2024 R2.  ERP installation goes fine, and the database upgrade completes successfully.  However, the site upgrade fails. 

Full text from the window is here -

Exception occurred while updating the site files.

 --------------------------------------

 Inner Exception:

 Exception occurred while backing up the files from 'C:\Acumatica\Program Files\Instance\AcumaticaDB2023R1\' directory. Try to do it manually.

  --------------------------------------

  Inner Exception:

  Could not find a part of the path 'C:\Acumatica\Program Files\Acumatica ERP\BackUp\Sites\AcumaticaDB2023R1_20241010_173255.zip'.

 

This looks like some sort of permissions error, but I’m just guessing.  I am an domain admin, domain account explicitly in the Administrators group on the server, and has Full Control in Windows permissions.  I don’t know if it’s my credentials used when the site is updated, or if it’s an Acumatica or IIS user.

 

I have restored my VM back to the point before I started the ERP installation. 

 

Thanks in advance for any ideas on how to fix this.

    3 replies

    P
    Acumatica Employee
    Forum|alt.badge.img+2

    Hello @scottkdc 

    Kindly make sure there is enough space in C:/ drive and that the user logged in has access to it.

    Alternately, try deploying the sited in a different location other than C:/ 

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    darylbowman
    Captain II
    Forum|alt.badge.img+13

    Copy the path in the exception and attempt to navigate to it. It could be correct, but it’s not the default path.

    Daryl ⚡Contract Acumatica Developer (MVP🏆) for hire ⏩ linkedin.com/in/darylbowman
    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett
    Chris Hackett
    Community Manager
    Forum|alt.badge.img
    • Chris Hackett
    • Acumatica Community Manager
    • 2754 replies
    • December 24, 2024

    Hi ​@scottkdc were you able to find a solution? Thank you!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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