Acumatica changed the vendor during a RETURN

@cwilliams23 are you able to see if the PO return is linked to the original PO?

Yes. It was linked correctly see all the headers below. All the other POR’s had the correct Vendor listed. The return was linked in the file correctly. The other Returns where to the correct vendor.

The 018462 - Is the POR, and 018958 is the Return. The 018958

Not sure how that can even happen. Any suggestion?

Thanks! Cheryl

Hello,

Is Vendor Relations feature turned on in Enable/Disable? Could the second vendor have come from a Supplied-by- or a Pay-to Vendor setting on one of the related documents? Please check the Vendor Info tab of the Purchase order to see whether the same vendor is listed in the Pay To Vendor field:

I agree vendor on a return should match the original vendor (the help indicates it’s the AP document that will have a different vendor pay-to), but wondering if the above feature could be involved in your problem. 

Customizations may also be considered and/or eliminated as a possible cause.

Did you try copying a snapshot to test and seeing whether the problem can be reproduced by receiving/returning again?

Laura

We had other returns and multiple POR attached to the PO and they all have Carr listed as the vendor.

The Pay-to-Vendor is correct. This is the only time this has happened. Not something I would have noticed at first glance - because I would expect it to automatically match as it is a non-editable field. Thank you for all your help. Cheryl

Hi @cwilliams23 were you able to find a solution? Thank you!